Refund Policy

Last updated: 14 August 2026

Try before you pay

Anyone can create a free account, which costs nothing, needs no payment details and does not expire. It covers the current day's calendar, so in most cases you'll know whether Impact is useful before any money changes hands.

The guarantee

• Applies to your first payment for an Impact subscription.
• Request it within 30 calendar days of that payment.
• You get a full refund of that payment.
• You don't need to give a reason.

How to request a refund

Use our contact form and tell us you'd like a refund, quoting the account name and the invoice concerned — that's all we need.

We aim to acknowledge refund requests within one business day and to process them within five business days. Refunds are paid by bank transfer to the account the original payment came from; we cannot refund to a different account. How quickly it appears depends on your bank, typically 3–5 business days after we send it.

Subsequent payments

After the first 30 days, subscriptions are billed monthly in advance and are generally non-refundable for the current period. You can cancel at any time — cancelling stops all future payments, and you keep access until the end of the period you've already paid for.

If something goes wrong — a duplicate charge, a billing error, a prolonged outage, or a cancellation that didn't take effect — tell us. We will put it right, and we would rather resolve it directly than have you raise a chargeback.

Cancelling

Cancel from your account at any time, or tell us through the contact form. Cancelling stops any further invoice. There is no cancellation fee and no minimum term.

Who issues the refund

Dostum Amigo SL is the seller of record for all Impact subscriptions. We invoice you directly and we issue any refund ourselves, by bank transfer to the account the payment came from. There is no third-party payment processor involved.

Where a payment was made in a currency other than that of our account, we refund the amount we received, converted at the rate applying on the day of the refund. Exchange-rate movement between payment and refund is outside our control.

Your statutory rights

This guarantee is offered in addition to, and does not limit, your statutory rights. EU and UK consumers generally have a 14-day right of withdrawal for distance contracts; our 30-day guarantee is more generous, and we will always apply whichever is better for you. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform.

Contact

Dostum Amigo SL · CIF B76188499
C/ Princesa Teguise 27, Puerto del Carmen, 35510 Tías, Spain
impact@dostumamigo.com